Frequently Asked Questions?
01. Do you offer free shipping?
Yes. BM Computers offers Australia-wide freight-free courier delivery on products marked as “Freight Free.”
For some smaller items have freight charges calculated and added during checkout,
for bulky items such as TVs, Lge Display monitors ect’ you will be requested to phone in your delivery address for freight cost calculation.
Items shipped to TAS & NT currently have a surcharge added at check out.
02. Why do I need to call before ordering?
Due to ongoing global component shortages and price fluctuations, BM Computers recommends calling 03 5223 1672 to confirm current pricing and stock availability before placing an order online.
03. What is your return policy for change-of-mind purchases?
Unopened, non-special-order items under $1,000 (up to three units) may be returned within 5 business days without a restocking fee, subject to inspection and approval. An RA number is required before returning any item.
04. How do I start a warranty claim or return?
Apply for a Return Authorisation (RA) number through your online account or by emailing support@bmcomputers.com.au. Returns without a visible RA number on the package will be rejected.
05. What warranty do custom-built systems come with?
Custom-built systems include a 2-year RTB warranty covering hardware components and Labour,
Software repairs are subject to normal repair costs.
A tamper-proof warranty sticker must remain intact for warranty coverage to remain valid.
06. Who pays for return shipping on a warranty claim?
Under the Return to Base policy, customers pay shipping costs to the nearest BM Computers warehouse,
while BM Computers covers return shipping back to the customer, except for rejected claims, non-faulty items, or certain bulky products.
07. What happens if my returned item turns out not to be faulty?
If testing confirms no fault is present, a minimum $50 testing fee per item may apply, along with any shipping and handling charges.
08. Do you price-match or refund the difference if prices drop after I buy?
No. Due to the volatility of computer component pricing, BM Computers does not provide credits or refunds for price changes after an order has been processed and shipped.
09. Can I pick up my order in person?
No. Orders are Courier delivered from the nearest capital city warehouse, TAS orders ship from Mebourne, NT orders ship from Adelaide
10. What kind of products does BM Computers sell?
BM Computers offers laptops, desktops, custom PCs, processors, motherboards, RAM, SSDs, graphics cards, networking equipment, monitors, CCTV systems, mobile accessories, printers, and a wide range of IT peripherals.
11. Do you build custom PCs?
Yes. BM Computers builds custom gaming, workstation, and business desktop systems using current-generation AMD and Intel components.
12. Do you offer trade or business pricing?
While trade pricing is not publicly listed, businesses can contact sales@bmcomputers.com.au or call 03 5223 1672,
to discuss business account options and commercial pricing.